Terms & Conditions

Last Updated: 16 May 2026

Welcome to OUSHUD SEBA. These Terms and Conditions explain the rules and guidelines for using our mobile application, website, products, and services.

By accessing or using OUSHUD SEBA, you agree to follow these Terms and Conditions. If you do not agree with any part of these terms, please do not use our app or services.

1. Business Information

App Name: OUSHUD SEBA
Business Type: Wholesale Medicine Store
Email: oushudseba@gmail.com
Phone: +880 1710-259688
Website: oushudseba.com
Address: Uttara Sector 4, Road 4, Dhaka, Bangladesh

2. About Our Service

OUSHUD SEBA is a wholesale medicine store platform that allows eligible customers, pharmacy owners, medicine retailers, healthcare-related businesses, and authorized buyers to order medicines and related products.

Our service may include:

Wholesale medicine ordering
Product information and availability checking
Order confirmation
Delivery support
Customer support
Business or pharmacy verification where required

OUSHUD SEBA does not provide medical advice, diagnosis, treatment, prescription, or emergency medical service.

3. User Eligibility

By using OUSHUD SEBA, you confirm that:

You are at least 18 years old
You are legally capable of entering into an agreement
You will provide true and accurate information
You will use the app only for lawful business or personal purposes
You will not misuse our service for illegal medicine trading or unauthorized activities

For wholesale medicine purchases, we may request pharmacy license, trade license, prescription, or other verification documents where required.

4. Account Registration

Users may need to create an account to use certain services of OUSHUD SEBA.

You are responsible for:

Providing accurate account information
Keeping your login details secure
Updating your information when necessary
All activities that happen under your account

If we find false information, suspicious activity, or misuse of account, we may suspend or terminate the account without prior notice.

5. Product Information

We try to provide accurate product information, including product name, category, price, availability, quantity, and other details.

However, product information may change due to:

Stock availability
Supplier updates
Price changes
Manufacturer updates
Market conditions
Regulatory restrictions

OUSHUD SEBA reserves the right to update, correct, or remove any product information at any time.

6. Medicine Disclaimer

OUSHUD SEBA is a wholesale medicine store platform. We do not recommend any medicine for personal treatment.

Users should always consult a qualified doctor, pharmacist, or healthcare professional before using any medicine.

Medicine purchase, sale, and delivery may be subject to applicable laws, prescription requirements, verification, and regulatory restrictions.

7. Orders and Confirmation

Placing an order through OUSHUD SEBA does not always mean the order is finally accepted.

An order is confirmed only after:

Product availability is checked
Price is confirmed
Required documents are verified, if applicable
Payment or payment method is confirmed
OUSHUD SEBA approves the order

We reserve the right to cancel or reject any order due to stock shortage, incorrect pricing, incomplete information, legal restrictions, suspicious activity, or any other valid reason.

8. Pricing and Payment

Product prices may change without prior notice.

Payment may be accepted through approved methods such as:

Cash on delivery, if available
Mobile banking
Bank transfer
Online payment gateway
Other approved payment methods

Users must provide accurate payment information. OUSHUD SEBA is not responsible for payment failure, wrong transaction details, or delay caused by third-party payment providers.

9. Delivery Policy

We try to deliver orders within the estimated delivery time. However, delivery time may vary depending on location, stock availability, courier service, weather, public holidays, traffic, or other unavoidable circumstances.

Users must provide correct delivery information. OUSHUD SEBA will not be responsible for failed or delayed delivery caused by incorrect address, unreachable phone number, or unavailable recipient.

10. Return, Refund, and Cancellation

Return, refund, or cancellation requests may be accepted only according to our business policy and applicable law.

Due to the sensitive nature of medicine products, return or refund may not be available for all items.

Return or refund may be considered if:

Wrong product was delivered
Damaged product was received
Expired product was delivered
Order was cancelled before processing
Payment was made but order could not be completed

Users must contact us within a reasonable time after receiving the product to request return, refund, or complaint support.

11. Prohibited Activities

Users must not use OUSHUD SEBA for:

Illegal medicine purchase or sale
Fake prescription or false document submission
Fraudulent transaction
Misuse of another person’s account
Hacking, damaging, or disrupting the app
Copying or stealing app content
Uploading harmful files, viruses, or spam
Any activity that violates Bangladeshi law or medicine-related regulations

If any prohibited activity is found, we may suspend the account, cancel orders, and take legal action if necessary.

12. User Responsibilities

Users are responsible for:

Providing accurate personal, business, and delivery information
Checking product details before placing orders
Ensuring legal eligibility to buy wholesale medicines
Keeping account information confidential
Following applicable laws and regulations
Contacting customer support for any issue or complaint

13. Limitation of Liability

OUSHUD SEBA will try to provide reliable and secure service. However, we do not guarantee that the app will always be error-free, uninterrupted, or available at all times.

OUSHUD SEBA will not be liable for:

Service interruption
Internet or device-related issues
Third-party service failure
Payment gateway problem
Courier or delivery delay
User-provided incorrect information
Misuse of medicine by users
Any indirect, accidental, or consequential loss

14. Third-Party Services

Our app or website may include third-party services such as payment gateways, courier services, hosting providers, analytics tools, map services, or communication services.

These third-party services have their own terms and privacy policies. OUSHUD SEBA is not responsible for the actions, policies, or service quality of third-party providers.

15. Intellectual Property

All content, logo, design, text, images, graphics, software, and materials used in OUSHUD SEBA are owned by or licensed to OUSHUD SEBA.

Users may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

16. Account Suspension or Termination

OUSHUD SEBA reserves the right to suspend or terminate any user account if we find:

False information
Illegal activity
Violation of these Terms and Conditions
Fraud or suspicious transaction
Misuse of our platform
Harmful activity against our business or users

17. Privacy Policy

Your use of OUSHUD SEBA is also governed by our Privacy Policy. Please read our Privacy Policy to understand how we collect, use, store, and protect your information.

18. Changes to Terms and Conditions

OUSHUD SEBA may update these Terms and Conditions from time to time. Updated terms will be posted on our app, website, or this page.

By continuing to use our services after changes are published, you agree to the updated Terms and Conditions.

19. Governing Law

These Terms and Conditions shall be governed by the laws of Bangladesh.

Any dispute related to OUSHUD SEBA, its app, website, products, or services shall be handled according to the applicable laws and jurisdiction of Bangladesh.

20. Contact Us

For any questions, complaints, order issues, return/refund requests, or legal concerns, please contact us: