Privacy Policy

Last Updated: 16 May 2026

OUSHUD SEBA is a wholesale medicine store app. This Privacy Policy explains how we collect, use, store, protect, and share user information when users use our mobile application, website, products, and services.

By using OUSHUD SEBA, you agree to the terms described in this Privacy Policy.


1. Information We Collect

We may collect the following information from users when they register, place orders, contact us, or use our services:

Personal Information
  • Full name
  • Mobile number
  • Email address
  • Business name / pharmacy name
  • Delivery address
  • Billing information
  • User account login information
Order and Transaction Information
  • Product order details
  • Wholesale purchase history
  • Delivery details
  • Payment status
  • Transaction reference number, if applicable
Medical or Prescription-Related Information

If required for legal, medicine order verification, or business verification purposes, users may voluntarily provide prescription, pharmacy license, trade license, or medicine-related documents. We use this information only to verify orders and provide medicine-related services.

Device and App Usage Information

We may collect basic technical information such as:

  • Device type
  • App usage activity
  • IP address
  • Browser or operating system information
  • Crash reports and performance data

This information helps us improve app performance, security, and user experience.


2. How We Use Your Information

OUSHUD SEBA uses collected information for the following purposes:

  • To create and manage user accounts
  • To process wholesale medicine orders
  • To confirm payment and delivery
  • To provide customer support
  • To verify business, pharmacy, or prescription-related information when required
  • To improve our app, services, and user experience
  • To prevent fraud, unauthorized access, or misuse
  • To comply with applicable laws, regulations, and medicine-related business requirements

3. Sharing of Information

We do not sell users’ personal information.

We may share necessary information only with trusted parties for service-related purposes, such as:

  • Delivery or courier service providers
  • Payment service providers
  • Technical service providers
  • Legal, regulatory, or government authorities when required by law

We only share information that is necessary to complete the related service.


4. Payment Information

OUSHUD SEBA may allow users to make payments through third-party payment gateways, mobile banking, bank transfer, or other approved payment methods.

We do not store complete card, banking, or sensitive payment credentials in our app. Payment processing may be handled by secure third-party payment providers according to their own privacy and security policies.


5. Data Security

We take reasonable security measures to protect user information from unauthorized access, misuse, alteration, or disclosure.

These measures may include:

  • Secure server storage
  • Access control
  • Limited staff access
  • Encrypted communication where applicable
  • Regular monitoring and security improvements

However, no online system is 100% secure. Users are responsible for keeping their login credentials confidential.


6. Data Retention

We keep user information only as long as necessary for business, legal, accounting, order processing, customer support, and regulatory purposes.

When information is no longer needed, we may securely delete, anonymize, or archive it according to our internal data retention policy and applicable law.


7. User Data Deletion Request

Users may request to update or delete their personal information by contacting us.

To request data deletion, please contact:

  • Email: oushudseba@gmail.com
  • Phone: +880 1710-259688
  • Business Name: OUSHUD SEBA
  • Address: Uttara Sector 4, Road 4, Dhaka, Bangladesh

After receiving a valid request, we will review and process the request within a reasonable time, unless we are required to keep certain information for legal, order, payment, or regulatory reasons.


8. Cookies and Tracking Technologies

If OUSHUD SEBA uses a website, webview, analytics, or third-party services, cookies or similar technologies may be used to improve service quality, monitor app performance, and understand user activity.

Users may control cookies through browser or device settings where applicable.


9. Third-Party Services

Our app may use third-party services such as hosting providers, analytics tools, payment gateways, SMS services, map services, or delivery partners.

These third-party services may collect information according to their own privacy policies. We encourage users to review their privacy policies.


10. Children’s Privacy

OUSHUD SEBA is intended for business users, pharmacy owners, medicine retailers, and adult customers. Our service is not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete such information.


11. Medicine and Health-Related Disclaimer

OUSHUD SEBA provides wholesale medicine ordering and related services. The app does not provide medical advice, diagnosis, treatment, prescription, or emergency medical service.

Users should consult qualified doctors, pharmacists, or healthcare professionals before using any medicine. Medicine orders may be subject to verification, availability, legal restrictions, and applicable medicine regulations.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app, website, or this Privacy Policy page with an updated “Last Updated” date.

Users are encouraged to review this Privacy Policy regularly.


13. Contact Us

For any questions, complaints, privacy concerns, or data deletion requests, please contact us:

  • App Name: OUSHUD SEBA
  • Business Type: Wholesale Medicine Store
  • Email: oushudseba@gmail.com
  • Phone: +880 1710-259688
  • Website: oushudseba.com
  • Address: Uttara Sector 4, Road 4, Dhaka, Bangladesh